Privacy Policy

1. Information We Collect

Information Provided by You

Email address, username, password (encrypted), and payment information (processed securely by third-party providers — we never store card details).

Information Collected Automatically

IP address, browser type, device information, usage data (pages visited, features used), and trading preferences (selected assets, timeframes, theme choices).

2. How We Use Your Information

• To provide the Service — display market data, save your preferences, authenticate your session, and send account notifications.
• To improve the Service — analyse usage patterns, fix bugs, develop new features, and optimise performance.
• To protect our IP — detect unauthorised streaming, monitor for Terms violations, and prevent abuse.
• To communicate — send account-related emails, provide support, and marketing communications (with opt-out).

3. Legal Basis for Processing (GDPR)

4. Data Sharing

We share your data only with:

• Stripe — payment processing (if applicable for premium features).
• Netlify — hosting and content delivery.
• Cloudflare — CDN and security.
• Analytics providers — anonymised usage data only.
• Law enforcement — only when legally required by court order or subpoena.

We do NOT sell your data. Ever.

5. Your Rights

You have the right to:

• Access — request a copy of all personal data we hold about you.
• Correction — request correction of inaccurate data.
• Deletion — request deletion of your data ("right to be forgotten"). Account deletion completed within 30 days.
• Portability — receive your data in a structured, machine-readable format.
• Opt-out — unsubscribe from marketing communications at any time.
• Restriction — request limitation of processing in certain circumstances.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent, withdraw at any time.
• Lodge a complaint — with your local data protection authority.

To exercise any of these rights, contact info@claudetrader.com with the subject line "Privacy Request".

6. Cookies & Local Storage

You can control cookies and localStorage through your browser settings. Disabling essential cookies may prevent the platform from functioning correctly.

7. Data Retention

8. International Data Transfers

matrixon.trade is operated by CEAI SOLUTIONS FZCO, based in Dubai, United Arab Emirates. Your data may be transferred to and processed in countries where our hosting providers (Netlify, Cloudflare) and payment processors (Stripe) operate. Where data is transferred internationally, we ensure appropriate safeguards are in place to protect your personal information.

9. Children's Privacy

matrixon.trade is NOT intended for use by anyone under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will delete it immediately. If you believe a minor has provided us with personal data, please contact us at info@claudetrader.com.

10. GDPR Rights (European Union)

If you are located in the European Union or European Economic Area, you have specific rights under the General Data Protection Regulation (GDPR), including the rights to access, rectification, erasure, restriction of processing, data portability, objection, withdrawal of consent, and the right to lodge a complaint with your local supervisory authority.

To exercise any GDPR right, email info@claudetrader.com with the subject line "GDPR Request". We will respond within 30 days.

11. CCPA Rights (California)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the right to know what personal information we collect, the right to delete your information, the right to opt-out of data sales (we do not sell data), and the right to non-discrimination for exercising your privacy rights.

To exercise any CCPA right, email info@claudetrader.com with the subject line "CCPA Request".

12. Data Security

We implement industry-standard security measures to protect your data, including HTTPS encryption for all data in transit, encrypted password storage, regular security audits, and access controls limiting data access to authorised personnel only. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email and/or prominent notice on the platform. Continued use of matrixon.trade after changes constitutes acceptance of the updated policy.

14. Contact Information

Operated by CEAI SOLUTIONS FZCO, Dubai, UAE